PASTRY CLASSES, CHOCOLATE TASTINGS
& MUCH MORE!

COME ENJOY A UNIQUE
EXPERIENCE IN YOUR NEAREST
MAISON MAROU

Create by Marou Chocolate, Maison Marou Vietnam are gourmet
Bean-to-Bar Chocolate cafe that specialize in a offering a complete experience from fine pastries,
bon bons, chocolate drinks and gourmet chocolates bar all made on premises.

Where do you ship in Vietnam?

Maison Marou provides express delivery service (9:00 AM – 10:00 PM) within provinces and cities, including Hanoi, Ho Chi Minh City, Hoi An, Da Nang, and Binh Duong.

Do you ship internationally?

Maison Marou currently operates exclusively in Vietnam. If you are in Europe, you can buy our chocolates on https://marouchocolate.com/

How far do you deliver from the store location?

To maintain the highest quality of our products, we only guarantee delivery within a 10km range from our store location. We recommend selecting the store closest to your address to ensure optimal freshness.

What choices do I have for shipping?

Maison Marou delivers via a third-party partner from 9AM to 10PM depending on the opening time of the store.

What is the delivery cost?

Delivery fees vary depending on the distance from the selected store to the shipping address.

I need preservation instruction for product shipping.

Marou recommends storing chocolate products in a low-humidity room with a cool temperature ranging from 18-24 degrees Celsius, and avoiding direct sunlight. If your living area or space doesn’t meet these conditions, please store them in the refrigerator’s cooler compartment and consume them as soon as possible. Note: Improper storage for an extended period may result in damage and reduced quality of the product.

What’s the estimated delivery time for my order?

Maison Marou delivers orders within 30-45 minutes after they are approved, depending on the chosen delivery time during the order placement.

How can I track the status of my order?

You will receive emails throughout the entire process of your order. Please ensure to check your inbox regularly, or feel free to contact us via social media, Zalo, or WhatsApp for any updates or inquiries.

Will my order be shipped the same day if I order online?

Yes, the order will be delivered according to the time you choose, taking into account the estimated delivery time of 30-45 minutes.

What should I do if I don’t receive the QR code for payment?

The QR code will be generated automatically by Momo. If you do not receive it, kindly contact our customer service agents for further assistance.

I want to view the menu.

Please see our full menu at https://maisonmarou.com/creations/

I need to place an urgent order.

Please refer to our full menu at https://maisonmarou.com/creations/. Maison Marou offers express delivery (9:00 AM – 10:00 PM) every day within the following provinces and cities: Hanoi, Ho Chi Minh City, Hoi An, Da Nang and Binh Duong. Your order will be delivered according to the selected time. For food and beverage products, you can also place your order via GrabFood. In case of urgent orders and you cannot place an order on our website, please contact us directly.

I cannot place my order. All products are not available.

Please ensure to select your desired location by clicking on “SHOP” in the menu. Kindly reload the page and make sure to choose a store to shop from. If you require further assistance, please don’t hesitate to contact our customer service agents.

I cannot place my order. I input the shipping address, but the website announces that there is no shipping method available.

This situation occurs when customers copy and paste the shipping address into the field. In such cases, the system may not be able to calculate the shipping fee accurately. Instead, please type the address directly and choose from the suggested addresses from google map. Your order should then be successfully placed. If you require further assistance, please feel free to contact our customer service agents.

I want to order a birthday cake for today.

To order birthday cakes or large cakes for same-day delivery, please directly place an order on our website or reach out to us via our social media channels. Our customer service staff will be happy to assist you in checking availability and placing your order.

Besides the website, how can i place an order?

You can order cakes and drinks at GrabFood. Alternatively, feel free to contact us directly, and we will gladly assist you if you encounter any difficulty while placing your order.

What are the available payment methods?

For online orders, you can choose between various payment methods: bank transfer, credit/debit domestic or cash on delivery. When shopping at Maison Marou Store, we accept various forms of payment including cash, local bank cards, Visa, Mastercard, American Express, JCB, UnionPay, Discovery, as well as Momo e-wallet and VNpay payment gateway.

Can I edit my order?

We can assist you to edit your order at anytime until your order got delivered. To change and edit order information, please contact us through the following channels so that our customer service staff can assist you:
Facebook: https://www.facebook.com/maisonmarouvietnam Instagram: https://www.instagram.com/maisonmarou/?hl=en
Zalo OA: https://zalo.me/3606090787743852073 WhatsApp: 0932679100

Can I cancel my order?

Unpaid order will be automatically cancel after 12 hours. For paid orders, unfortunately, we are unable to cancel or refund your order once it has been confirmed.

How do I order corporate gifts or bulk orders with custom packaging?

Please provide us with your name, phone number, email, and request. Our sales team will promptly get in touch with you for further information.

I want to buy in bulk for distribution?

Please provide us with your name, phone number, email, and request. Our sales team will promptly get in touch with you for further information.

Order discount.

Our discount and promotion policy is as follows: – Orders from 1 million VND: Free delivery to one address within the urban areas of Hanoi, Ho Chi Minh City, Hoi An, Da Nang, or Binh Duong. – Orders from 20 million VND: Free delivery to one address within the urban areas of Hanoi, Ho Chi Minh City, Hoi An, Da Nang, or Binh Duong & a 10% discount.
– Orders from 50 million VND: Free delivery to one address within the urban areas of Hanoi, Ho Chi Minh City, Hoi An, Da Nang or Binh Duong & a 15% discount.

Can I pay by credit card?

For shopping at a Maison Marou chain, we accept various forms of payment including cash, local bank cards, Visa, Mastercard, American Express, JCB, UnionPay, Discovery, as well as Momo e-wallet and VNpay payment gateway. For online orders, we accept pre-transfer payments, credit/debit domestic, foreign card, or cash upon delivery. If you require further assistance, please feel free to contact us via social media, Zalo, or WhatsApp.

What is your return & refund policy?

Please visit our site for further information: https://maisonmarou.com/refund_returns/

When can I expect my refund?

If your refund has been confirmed by us, please expect your refund to be completed within 14-30 working days.

Are your prices VAT included?

Product prices include VAT.

What do I do if I never received my order?

Please reach out to us via social media, Zalo, or WhatsApp so that our customer service staff can assist you further.

What do I do if I receive a defective order?

Please reach out to us via social media, Zalo, or WhatsApp so that our customer service staff can assist you further.

Can I request to issue red invoice?

You can request a VAT invoice for all orders within the day of your purchase. If you purchase at our store, please directly inform the cashier to issue the VAT invoice. If you place an order online, please fill your invoice information in the “red invoice” filed.

Instructions for storage, chocolate shelf life.

We advise you to preserve all chocolate products in a cool, dry place with the temperature from 18 to 24 degree of Celcius & avoid direct sunlight. If your living space is not at the above condition, please kindly preserve the products in the cooler/ fridge & consume them as soon as possible. For specific expiry date of each product, kindly refer to the information on the packaging. Thank you!

Are your products vegan?/HALAL?

Please refer to each product page for more information. Maison Marou products do not have HALAL certification, but many products are free from animal-based ingredients. For detailed information, please visit each product page. https://marouchocolate-my.sharepoint.com/:f:/g/personal/we_maisonmarou_com/EmdUF3P9kgBMm76_aj4OVTIBfVdGCtczZQcpO3tCg0_oFA?e=WB6RVg

Does Marou have a gift wrapping service?

Please provide a note with your order so that our staff can assist you accordingly.

I haven’t received a red invoice.

Please reach out to us via social media, Zalo, or WhatsApp so that our customer service staff can assist you further.

Where are your store locations?

How does the e-gift card work?

How can I send you my feedback?

Please share us your feedback at:
Email: we@maisonmarou.com
Hotline: 1900636996
Facebook: https://www.facebook.com/maisonmarouvietnam Instagram: https://www.instagram.com/maisonmarou/?hl=en
Zalo OA: https://zalo.me/3606090787743852073 WhatsApp: 0932679101

How to sign up for a membership?

Currently, Maison Marou does not yet offer a membership sign-up.

I am interested in Farm tour. Where is your cacao farm? I would like to visit your Factory.

Currently, Maison Marou does not yet offer farm tours or factory tours. Please leave your name, phone number, email, and request with us. We will get in touch with you in the future when we offer this service.
CATEGORYITEMDAIRYGLUTENGELATINEGGNUTSGLUTEN
COOKIEChocolate ChipYESYESYES
Double ChocolateYESYESYES
OatmealYESYESYES
Banana Coconut (VEGAN)YESCOCONUT
BROWNIEBrownie CashewYESYESYESCASHEW
Brownie Coconut (VEGAN)YESCASHEWCOCONUT
MUFFINAll FlavorsYESYESYESCASHEW
VIENOISSERIESCroissant
Pain au Chocolate
Pain au Cashew