Privacy policy 

Thank you for choosing to shop at Maison Marou. We hope you will have the best experience when shopping at Maison Marou. Here, we always guarantee your privacy by implementing privacy policies (“Privacy Policy” or “Policy”). You can use the following information to be able to understand the processes we take to secure customer information. 


“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number, and contact information. 
By using the Services, registering for an account with us, visiting our Website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our Website. We reserve the right to amend this Privacy Policy at any time. 

The purpose of data collection, use, and disclosure 

We may collect, use, disclose and/or process your data for one or more of the following purposes (the “Purpose”): 

Orders: to handle issues related to your order; 

Register to become a member of Maison Marou Vietnam: to make full use of our services, customers may choose to share your information with us by registering for membership, including loyalty programs (if any) or bonus programs that come with your account (if any); 

Customer Service: includes responses to your requests, complaints, and responses; 

Personalization: We can aggregate the data collected to take a more complete view of a consumer and thereby allow us to better serve with stronger personalization in aspects, including but not limited to: 

– to improve and personalize your experience on the e-commerce site

– to improve utilities and services, adapt them to personalized needs, and come up with new service ideas 

– to serve you with referrals, tailored ads to your interest. 

Security: to prevent activities that destroy a customer’s user account or activities that spoof customers or prevent trade fraud and minimize credit risk. 

As required by law: depending on the provisions of law at each time, we may collect, store and provide at the request of the competent state agency. 

Collection range 

We collect your personal information when: 

You directly provide us with personal information made primarily on the e-commerce site including: 

  • Full name; 
  • E-mail address (email); 
  • Phone number; 
  • Address; 

We use GoogleAnalyticss or another third-party cookie file (such as DoubleClick) and other tracking technology to collect data, optimize, and use for service quality enhancement goals based on the number of times previous customer visits or when you interact on an e-commerce site 

Storage time 

The customer’s personal information will be stored until the customer has a cancellation request or the customer logs in and performs the cancellation himself. In any case, the client’s personal information will be secured on the server of the 

No data disclosure 

We will not provide your personal information to any third party, except for some of the necessary activities below: 

  • Third parties to whom we disclose information for one of the Purposes and those third parties to the contrary will collect and process your data for one or more Purposes. 
  • We hire contractors, agents, service providers, and other third parties to support or complement our business. These parties include but are not limited to, those that provide administrative or other services to us such as postal companies, telecommunications companies, information technology companies, e-commerce operations organizations, and data centers. 
  • Legal Requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes. 
  • Business transfer (if any): in the event of a merger, in whole or in part with another company, the buyer will have access to the information stored and maintained by us including personal information. 

Data security 

We always strive to keep our customers’ personal information safe, we have been taking many safety measures, including: 

  • Ensure safety in an operating environment: we store no personal customer trust in a safe operating environment and only employees, representatives, and service providers can access on a basis that needs to be known. We comply with industry standards and laws in the security of our customers’ personal information. 
  • If the server stores information that is hacked resulting in the loss of the personal data of the customer, we will be responsible for notifying the authorities to investigate the timely handling and notify the customer. 
  • Payment information: confidential according to industry transfer standards.  

Customer rights 

  • You reserve the right to provide personal information to us and may withdraw your consent to collect, use and/or disclose your data that we hold or control by emailing us under Contact. However, your withdrawal of consent may mean that we will not be able to continue to provide the Services to you, and we may need to terminate your current relationship and/or your contract with us. 
  • Customers have the right to check, update, and adjust their personal information by logging into their account and editing personal information or asking us to do so. 
  • All-access to a personal account, requesting a service, or leaving a feedback review on relevant issues on the Maison e-commerce site is Marou. and completely free. We reserve the right to charge you a reasonable fee to resolve and process your request to access your data. If we charge a fee, we will provide you with a written fee estimate. Please note that we are not required to respond to or resolve your access request unless you have agreed to pay a fee. 
  • Customers will also receive information about us, products, promotions, news, or relevant business partners. If the Customer refuses to receive information, please click the link to opt-out of receiving the email. Within 07 days of accepting the Customer’s request, we will stop sending emails to the Customer. If the customer’s request is unclear, we will actively contact us. 
  • We reserve the right to refuse to correct your data by the provisions of the law on the protection of personal information confidentiality, where such laws require and/or allow an organization to refuse to correct personal data in such cases. 

Rights of Maison Marou 

Without affecting any rights and obligations of Maison Marou  as defined in the current documents, agreements, or laws,  Maison Marou  has the following rights: 

  • are not liable for any liability about the client disclosing passwords to unrelated persons, providing any payment information to others via email or the internet, or otherwise. 
  • have the right to delete all or any parts of customer information if the unclaimed of the retention is unreasonable. 
  • Use your information for market surveys but this information will be hidden and used only for statistical purposes. 
  • not responsible for any liability for the loss of password if it is not Maison Marou’s fault. 
  • Other rights by the law. 

Contact information 

If you have questions or any questions about this Policy or the actual collection or management of our personal information, please contact us by: 

  • Hotline: 1900 636 996

For inquiry & feedback: 


Address 120/4 13th Street, KP4, Binh Chieu Ward, Thu Duc City, Ho Chi Minh City, Vietnam 

Work hours:  

Mon-Fri (9am-5pm) 

Sat-Sun (closed) 

  • Ha Noi 

Maison Marou Flagship Hanoi 

Address: 91A Tho Nhuon street, Hoan Kiem, Ha Noi, Vietnam 

Telephone: +84 243 717 3969 

Work hours:   

Mon-Thu (9am-10pm) 

Fri-Sat (9am-10:30pm) 

  Sun (9am-10pm) 

Maison Marou Café Tay Ho 

Address: 64 Xuan Dieu Street, Tay Ho, Ha Noi, Vietnam 

Telephone: +84 243 717 3969 

Work hours:   

Mon-Thu (9am-10pm) 

Fri-Sat (9am-10:30pm) 

  Sun (9am-10pm) 

  • Ho Chi Minh 

Maison Marou Flagship Saigon 

Address: 167-169 Calmette street, Nguyen Thai Binh, D1, Ho Chi Minh, Vietnam 

Telephone: +84 28 7300 5010 

Work hours:  

Mon-Thu (9am-10pm) 

Fri-Sun (9am-10:30pm)   


Maison Marou Flagship Thao Dien 

Address: 90 Xuan Thuy, Thao Dien, Thu Duc city, Ho Chi Minh, Vietnam 

Telephone: +84 28 3620 1791 

Work hours:   

Mon-Thu (9am-10pm) 

Fri-Sun (9am-10:30pm) 


Maison Marou Café Nguyen Du 

Address: 57 Nguyen Du, Ben Nghe, D1, Ho Chi Minh, Vietnam 

Telephone: +84 28 3520 8957 

Work hours: 

Mon-Sun (8am-10pm) 


Maison Marou Station Takashimaya 

Address: Takashimaya – B2 level – 92 Nam Ky Khoi Nghia street, D1, Ho Chi Minh, Vietnam 

Telephone: +84 28 7300 5010 

Work hours: 

Mon-Thu (9am-9:30pm) 

Fri-Sun (9:30am-10pm) 


Maison Marou Station Crescent Mall 

Address: Cresent Mall – Level G – 101 Ton Dat Tien, D7, Ho Chi Minh, Vietnam 

Telephone: +84 28 7300 5010 

Work hours: 

Mon-Sun (10am-10pm) 


  • Binh Duong

Maison Marou Hikari Binh Duong

Address: Hikari Complex, Ly Thai To Str, Phu Hoa ward, Thu Dau Mot City, Binh Duong Province, Vietnam.

Telephone: +84 2743801638

Work hours:   

Mon-Sun (9am-10pm)