FREQUENTLY ASKED QUESTIONS

Maison Marou offers a fast 1-hour delivery service every day from 9am to 10pm in Hanoi, Ho Chi Minh City, Hoi An, Da Nang and Binh Duong.

Maison Marou currently operates exclusively in Vietnam. However, our customers in Europe or Singapore can place orders at https://www.marouchocolate.com/.

To ensure the freshest chocolates, we only deliver within a 10km radius of our stores. It’s best to select the store closest to your location. In case your order is on hold, we invite you to contact us.

We offer you 2 options: delivery via our official partner from 9AM to 10PM, depending on store opening hours. or pick-up (simply go to the store you’ve selected and our team will call you when your order is ready).

Delivery fees vary based on the distance from the selected store to your address.

Certainly! Store your chocolates in a cool, dry place with temperatures between 18-24 degrees Celsius, away from direct sunlight. If conditions are not ideal, it’s best to store them in the refrigerator’s cooler section and consume them soon for best quality.

Orders are typically delivered within 30-45 minutes after confirmation, depending on your chosen delivery time.

You will receive emails throughout the ordering process. Please check your inbox regularly or feel free to contact us via social media, Zalo or WhatsApp with any updates or questions.

Yes, your order will be delivered according to your selected time, factoring in a typical delivery window of 30-45 minutes.

If the QR code doesn’t appear automatically, please contact our customer service for assistance.

Sure, you can view our full menu at https://maisonmarou.com/creations/.

Yes, we can help! We provide fast 1-hour delivery service daily within our listed cities and provinces. You can also contact us directly if you need immediate assistance.

It is important to select your location by pressing “SHOP” in the menu and to choose the store from the pop-up window or from the “SHOPPING FROM” section. If you still encounter issues, contact our customer service for support.

Please try entering your address manually rather than pasting it. This usually resolves the issue, but if not, our customer service is ready to assist you.

Yes, you can! For same-day cake orders, please use our website or reach out through social media for assistance.

You can order cakes and drinks from GrabFood. Alternatively, feel free to contact us directly, and we will gladly assist you if you encounter any difficulty while placing your order.

For online orders, methods include bank transfer, digital wallet (MOMO), VietQR and domestic or international credit/debit cards (Visa, Mastercard, American Express, JCB, UnionPay, Discovery). Cash on delivery is also an option.

Absolutely! You can change your order anytime before it’s delivered. Just contact us through any of our channels for assistance.

Yes, unpaid orders will automatically cancel after 12 hours. Unfortunately, paid orders cannot be canceled or refunded after confirmation.

Please provide your contact details and specify your request, and our sales team will get back to you soon to facilitate the order.

Please share your contact details along with your request. Our sales team will contact you promptly to discuss further.

Yes, we offer discounts and free delivery for large orders in specific areas:
– Free delivery over 1 million VND
– + 10% OFF over 20 million VND
– + 15% OFF over 50 million VND

Yes, you can pay by credit card. We accept Visa, Mastercard, American Express, and other major credit cards. We also offer options for pre-transfer payments, debit cards, or cash on delivery. If you need any help, feel free to reach out via our social channels, Zalo, or WhatsApp.

Our return and refund policies can be found here: https://maisonmarou.com/refund_returns/

If your refund has been approved, please expect it to be processed within 14-30 working days.

Yes, all product prices include VAT.

Please contact us directly through social media, Zalo, or WhatsApp, and our customer service will assist you.

If there’s any issue with your order, please reach out via social media, Zalo, or WhatsApp, and we’ll resolve it promptly.

Yes, you can request a VAT invoice on the day of your purchase. If you’re buying in-store, just let the cashier know. For online purchases, please fill out the “red invoice” field when placing your order.

Yes, we advise storing chocolate in a cool, dry place at 18-24 degrees Celsius and away from direct sunlight. Check the packaging for specific expiry dates.

For specific details, please check the individual product pages or reach out to us so that the customer service can assist you further.

Yes, it is normal. If the bar blooms, it changes the structure and color of the products.
This issue happen when you didn’t store the bar in the right temperature or cool place.

Not all our products have HALAL certification. Many of our products do not contain animal-based ingredients. For specific details, please check the individual product pages.

Yes, we do offer wrapping services. Please indicate your preference in a note with your order.

Please contact us and our team will assist you in resolving this issue.

You can find our store locations by visiting this page: https://maisonmarou.com/locations/

For details on how the e-gift card works, please visit our partner website: https://maisonmarou.store.egift.asia/.

We’d love to hear from you! Please send your feedback via email at we@maisonmarou.com, our hotline 1900636996, or through our social media channels.

Currently, we do not offer membership sign-up, but we’re considering it for the future!

While we currently do not offer tours, please leave your contact details, and we’ll notify you when tours become available.