MASTERCLASS POLICIES

 

A. REGISTRATION 

  • General Registration 

Registration for all classes must be completed in advance through our website, physical stores, or social media channels. Spaces are allocated on a first-come, first-served basis. 

  • Payment 

Fees are due within 24 hours of registration to confirm enrollment. Accepted payment methods include bank transfers, domestic and international cards, Masterclass gift vouchers, or cash payments at our stores. Failure to complete payment within this period will result in registration cancellation. 

  • Fees 

The total cost covers both the workshop and materials fees. Discounts, such as membership cards, are not applicable. 

 

B. AGE AND PARTICIPATION REQUIREMENTS 

  • Minimum Age 

Participants must be at least 8 years old. Children aged between 8 and 12 must be accompanied by a registered adult. 

  • Attendance Policy 

Full participation is required to maintain the integrity of the class experience. No walk-ins are allowed, and pre-registration is mandatory to ensure adequate preparation by our instructors. 

  • Language of Instruction

Classes are conducted in both English and Vietnamese. 

 

C. PRIVATE CLASSES 

Private classes are available upon request. Prospective participants should contact us directly to discuss preferred dates, topics, and group sizes. 

  • What Your Tuition Includes 

Tuition fees cover instruction, ingredients, final products, and packaging. Each participant will also receive a complimentary drink and a meal appropriate to the class timing (breakfast for morning sessions or a tea break for afternoon sessions). 

  • Ingredients, Tools, and Materials 

For all classes, all necessary ingredients and materials are provided, participants do not have to bring extras.  

We will provide the recipe in English. We also provide a Vietnamese version if you require. 

If you have any allergies, please kindly inform us when you register for the class. We will take note to prepare the ingredients suitable for you. 

  • Locations 

Classes are held at our locations: 

  • 64 Xuan Dieu, Quang An, Tay Ho, Hanoi City.  
  • 90 Xuan Thuy, Thao Dien, Thu Duc City, Ho Chi Minh City. 

  • Accessibility 

Our facilities are currently not accessible to individuals with disabilities. For specific inquiries or assistance, please contact us directly. 

 

D. WAITLIST PROCEDURE 

  • Joining the Waitlist 

In the event a class is fully booked, interested individuals can request to be placed on a waitlist by contacting us directly through phone, email, or in person. We prioritize waitlisted individuals based on the order of their waitlist registration should a spot become available. 

  • Notification Protocol 

  • When an opening arises due to a cancellation, we contact the first person on the waitlist and proceed down the list in the order of registration. 
     
  • For cancellations that happen close to the class date, requiring immediate filling of the spot, we will alert all waitlisted individuals at once, providing everyone an equal chance to claim the open spot. 

  • Scheduling Additional Classes 

When the waitlist grows to include six (6) or more individuals, we will consider the possibility of adding an extra class on the same or following day, depending on available resources and availability. We will inform everyone on the waitlist about this new class opportunity. 

 

E. PAYMENT, CANCELLATION AND REFUND POLICIES 

  • Payment and Deposits 

We require full payment at the time of registration to secure your spot in our Masterclass. No deposits are accepted. For those uncertain about their availability for classes scheduled far in advance, we recommend familiarizing yourself with our refund policy, which offers flexible credit options. 

  • Cancellation Policy 

  • Cancellations are permissible without penalty if made more than 30 days prior to the class date, with refunds provided in the form of a credit towards future classes. This credit remains valid until the last scheduled class date available at the time of cancellation. 
  • For cancellations less than 30 days prior to the class date, no credit refund will be issued. However, registrations may be transferred or sold to another individual. If you need assistance with this process or wish to inquire about a waitlist for your class, please contact us. 

  • Modifications and Substitutions 

  • Substitutions of participants are allowed if completed at least three business days before the class for those with specific allergen requirements, and at least one business day for those without. 
  • To switch to a different session, we must be notified at least seven business days before the originally scheduled class date. 
  • In case of severe illness or an accident on the day of the class, please contact us immediately. 

  • Missed Classes

There are no make-up days, refunds, or credits for classes that are missed without prior notification.

  • Class Cancellations by Académie Marou 

While infrequent, we may need to cancel classes due to factors like insufficient enrollment, adverse weather, or safety concerns. In such cases, participants will be notified as soon as possible and offered a full refund or credit for a future class. 

 

F. PRIVACY POLICY 

  • Data Collection 

We collect essential personal information for registration and effective communication before, during, and after classes. This includes your full name, phone number, email address, allergen sensitivities, and other relevant details. 

  • Use of Information 

The personal data collected is utilized to enhance service delivery, develop new offerings, measure performance, and maintain direct communication with participants. Information is also used for logistical planning and ensuring participants’ needs are met during classes. 

  • Image Use 

By participating in our Masterclass, you consent to the use of your images for Académie Marou’s marketing purposes. These images will not be used for any other commercial purposes. If you do not agree to this usage, please inform us in advance to avoid any misunderstandings. 

 

G. CLASS CONDUCT 

Participants must arrive on time and attend the class. We emphasize adherence to the instructions provided by our Chef for everyone’s benefit and safety. 

 

H. POLICY AMENDMENTS 

We reserve the right to modify our Masterclass policies at any time. Participants are encouraged to review these policies periodically to stay informed of any changes.