FREQUENTLY ASKED QUESTIONS

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Maison Marou offers a fast 1-hour delivery service every day from 9am to 10pm in Hanoi, Ho Chi Minh City, Hoi An, Da Nang, Hue, Nha Trang and Binh Duong.

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Maison Marou currently operates exclusively in Vietnam. However, our customers in Europe or Singapore can place orders at https://www.marouchocolate.com/.

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To ensure the freshest chocolates, we offer delivery within a 10km radius from our stores. It’s recommended to choose the store nearest to you. If your order is on hold, please feel free to reach out to us.

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We offer you 2 options: delivery via our official partner from 9AM to 10PM, depending on store opening hours. or pick-up (simply go to the store you’ve selected and our team will call you when your order is ready).

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Delivery fees vary based on the distance between your address and the selected store.

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Certainly! Store your chocolates in a cool, dry place with temperatures between 18-24 degrees Celsius, away from direct sunlight. If conditions are not ideal, it’s best to store them in the refrigerator’s cooler section and consume them soon for best quality.

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Orders are typically delivered within 30-45 minutes after confirmation, depending on your chosen delivery time.

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You will receive emails throughout the ordering process. Please check your inbox regularly or feel free to contact us via social media, Zalo or WhatsApp with any updates or questions.

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Yes, your order will be delivered according to your selected time, factoring in a typical delivery window of 30-45 minutes.

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If the QR code doesn’t appear automatically, please contact our customer service for assistance.

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Sure, you can view our full menu at https://maisonmarou.com/creations/.

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Yes, we can help! We provide fast 1-hour delivery service daily within our listed cities and provinces. You can also contact us directly if you need immediate assistance.

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It is important to select your location by pressing “SHOP” in the menu and to choose the store from the pop-up window or from the “SHOPPING FROM” section. If you still encounter issues, contact our customer service for support.

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Please try entering your address manually rather than pasting it. This usually resolves the issue, but if not, our customer service is ready to assist you.

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Yes, you can! For same-day cake orders, please use our website or reach out through social media for assistance.

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You can order cakes and drinks from GrabFood. Alternatively, feel free to contact us directly, and we will gladly assist you if you encounter any difficulty while placing your order.

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For online orders, methods include bank transfer, digital wallet (MOMO), VietQR and domestic or international credit/debit cards (Visa, Mastercard, American Express, JCB, UnionPay, Discovery). Cash on delivery is also an option.

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Absolutely! You can change your order anytime before it’s delivered. Just contact us through any of our channels for assistance.

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Yes, unpaid orders will automatically cancel after 12 hours. Unfortunately, paid orders cannot be canceled or refunded after confirmation.

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Share your contact information and details of your request, and we will get in touch with you soon to assist with your order.

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Please share your contact details along with your request. Our sales team will contact you promptly to discuss further.

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Yes, we offer discounts and free delivery for large orders in specific areas:
– Free delivery over 1 million VND
– + 10% OFF over 20 million VND
– + 15% OFF over 50 million VND

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Yes, you can pay by credit card. We accept Visa, Mastercard, American Express, and other major credit cards. We also offer options for pre-transfer payments, debit cards, or cash on delivery. If you need any help, feel free to reach out via our social channels, Zalo, or WhatsApp.

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Our return and refund policies can be found here: https://maisonmarou.com/refund_returns/

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If your refund has been approved, please expect it to be processed within 14-30 working days.

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Yes, all product prices include VAT.

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Please contact us directly through our social media, Zalo, or WhatsApp, and our customer service will assist you.

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If there’s any issue with your order, please reach out via social media, Zalo, or WhatsApp, and we’ll resolve it promptly.

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Yes, you can request a VAT invoice on the day of your purchase. If you’re buying in-store, just let the cashier know. For online purchases, please fill out the “red invoice” field when placing your order.

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Yes, we advise storing chocolate in a cool, dry place at 18-24 degrees Celsius and away from direct sunlight. Check the packaging for specific expiry dates.

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For specific details, please check the individual product pages or reach out to us so that the customer service can assist you further.

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Yes, it is normal. If the bar blooms, it changes the structure and color of the products.
This issue happen when you didn’t store the bar in the right temperature or cool place.

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Not all our products have HALAL certification. Many of our products do not contain animal-based ingredients. For specific details, please check the individual product pages.

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Yes, we do offer wrapping services. Please indicate your preference in a note with your order.

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Please contact us and our team will assist you in resolving this issue.

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Find all of our store locations by exploring the Locations page on our site.

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For details on how the e-gift card works, please visit our partner website: https://maisonmarou.store.egift.asia/.

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We’d love to hear from you! Please send your feedback via email at we@maisonmarou.com, our hotline 1900636996, or through our social media channels.

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Currently, we do not offer membership sign-up, but we’re considering it for the future!

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While we currently do not offer tours, please leave your contact details, and we’ll notify you when tours become available.