Masterclass Invitation Policies

 

1. PURCHASING 

  • Type Of Invitation 

Gift invitations serve as advance payment for a class and must be redeemed by the recipient by contacting us to register for a class. 

Gift invitations are offered in two forms: 

  • Hard-copy invitation: Indicate at the time of purchase whether you wish to pick up the invitation in-store or have it delivered (delivery charges apply*). 
  • E-invitation: Upon purchase, the E-invitation is emailed to you. You can either print the invitation or forward it via email to the recipient. 

*Delivery fee:  

The shipping fee varies based on the delivery address and is calculated according to the service provider’s schedule. Customers are responsible for paying the delivery fee as determined by the Shipping company. 

  • Payment

Gift invitations can be purchased online or in stores. Accepted payment methods include bank transfers, domestic and international cards, or cash payments at our stores. 

  • Information requirement 

We collect essential personal information of the sender and the recipient to complete the invitation purchase. This may include your full name, phone number, email address, allergen sensitivities, and other relevant details. 

  • Expiry date 

A Gift Invitation contains the recipient’s name, a unique code for verification, and an expiration date. It remains valid and can be redeemed for any available class within our Masterclass program until the expiry date indicated on the invitation. 

 

2. REDEMPTION 

  • Verification 

Each invitation includes a unique code used for validation and class registration. The code must be provided when redeeming the invitation for class registration. Once the code is used, the invitation is considered expended and cannot be redeemed again. 

Hard-copy invitation must be presented on the day of the class for verification. 

  • Modification 

Invitation can be transferred to another individual with written permission from the original recipient. Contact us for any modification requests. 

Gift invitation Masterclass bookings are contingent upon availability and adhere to class booking terms and conditions as outlined in the Masterclass Policies. 

 

3. CANCELLATION AND REFUND POLICIES 

  • Cancellation & Modifications 

By confirming your booking with Académie Marou, you agree to our cancellation and modification terms. 

  • Cancelling more than 7 days before the class incurs no penalty; we allow transfer to another class within the invitation’s expiry date, subject to availability. 
  • Cancellations within 7 days of the class are non-refundable and non-transferable. 

Participant substitutions are permitted if made at least three business days before the class for those with specific allergen restrictions, and at least one business day in advance for those without.  

For details on registration modifications, consult our Masterclass policies. 

  • Class Cancellations by Académie Marou 

While uncommon, we may cancel classes due to insufficient enrollment, adverse weather, or safety concerns. In such instances, participants will be informed promptly and offered an alternative class within the invitation’s validity period. 

  • Refund Policy 

All Gift invitation purchases are final and non-refundable. Unused invitations within their validity period cannot be redeemed for cash or other products. 

 

4. POLICY AMENDMENTS 

We reserve the right to modify our Masterclass invitation policies at any time.