Masterclass Voucher Policies



  • Type Of Voucher 

Gift vouchers serve as advance payment for a class and must be redeemed by the recipient by contacting us to register for a class. 

Gift vouchers are offered in two forms: 

  • Hard-copy voucher: Indicate at the time of purchase whether you wish to pick up the voucher in-store or have it delivered (delivery charges apply*). 
  • E-voucher: Upon purchase, the E-voucher is emailed to you. You can either print the voucher or forward it via email to the recipient. 

*Delivery fee:  

The shipping fee varies based on the delivery address and is calculated according to the service provider’s schedule. Customers are responsible for paying the delivery fee as determined by the Shipping company. 

  • Payment

Gift vouchers can be purchased online or in stores. Accepted payment methods include bank transfers, domestic and international cards, or cash payments at our stores. 

  • Information requirement 

We collect essential personal information of the sender and the recipient to complete the voucher purchase. This may include your full name, phone number, email address, allergen sensitivities, and other relevant details. 

  • Expiry date 

A Gift Voucher contains the recipient’s name, a unique code for verification, and an expiration date. It remains valid and can be redeemed for any available class within our Masterclass program until the expiry date indicated on the voucher. 



  • Verification 

Each voucher includes a unique code used for validation and class registration. The code must be provided when redeeming the voucher for class registration. Once the code is used, the voucher is considered expended and cannot be redeemed again. 

Hard-copy vouchers must be presented on the day of the class for verification. 

  • Modification 

Vouchers can be transferred to another individual with written permission from the original recipient. Contact us for any modification requests. 

Gift voucher Masterclass bookings are contingent upon availability and adhere to class booking terms and conditions as outlined in the Masterclass Policies. 



  • Cancellation & Modifications 

By confirming your booking with Académie Marou, you agree to our cancellation and modification terms. 

  • Cancelling more than 7 days before the class incurs no penalty; we allow transfer to another class within the voucher’s expiry date, subject to availability. 
  • Cancellations within 7 days of the class are non-refundable and non-transferable. 

Participant substitutions are permitted if made at least three business days before the class for those with specific allergen restrictions, and at least one business day in advance for those without.  

For details on registration modifications, consult our Masterclass policies. 

  • Class Cancellations by Académie Marou 

While uncommon, we may cancel classes due to insufficient enrollment, adverse weather, or safety concerns. In such instances, participants will be informed promptly and offered an alternative class within the voucher’s validity period. 

  • Refund Policy 

All Gift voucher purchases are final and non-refundable. Unused vouchers within their validity period cannot be redeemed for cash or other products. 



We reserve the right to modify our Masterclass voucher policies at any time.