Conditions and Restrictions on the Provision of Goods and Services
Applicable to online orders placed through the Maison Marou Website
SERVICE AVAILABILITY AND TIME RESTRICTIONS
Maison Marou accepts online orders through the Website twenty-four (24) hours a day and seven (7) days a week. However, order processing, delivery services, and certain ancillary services are subject to the operating hours of Maison Marou, its stores, delivery service providers, and actual operational conditions.
Certain products, services, promotional offers, or special programs may only be available during specific hours, dates, or promotional periods as published on the Website from time to time.
GEOGRAPHIC LIMITATIONS
Maison Marou currently supports delivery services within provinces and cities where Maison Marou stores are present, including:
- Hanoi;
- Ho Chi Minh City;
- Da Nang;
- Hoi An;
- Nha Trang; and
- Binh Duong.
The specific delivery area available for an order shall be confirmed during the checkout process and at the time the order is accepted by Maison Marou.
For delivery destinations located more than ten (10) kilometers from the dispatch location, or where products require special storage, transportation, or handling conditions, Maison Marou reserves the right to refuse, suspend, or limit delivery services where product quality cannot reasonably be maintained.
Where available, customers may alternatively collect their orders directly from a Maison Marou store during the applicable business hours.
CUSTOMER ELIGIBILITY RESTRICTIONS
Maison Marou does not generally impose customer eligibility restrictions on the purchase of standard products offered through the Website.
However, participation in certain specialized services, events, classes, workshops, or promotional activities, including but not limited to Masterclass baking or confectionery programs, may be subject to additional eligibility requirements, participation conditions, or specific terms published in connection with the relevant activity.
Customers wishing to participate in such services or activities must satisfy the applicable requirements before registration or participation is confirmed.
QUANTITY RESTRICTIONS
Maison Marou does not currently impose minimum purchase quantities or maximum purchase quantities on standard products, unless otherwise specified on the relevant product page, promotional campaign, or special offer.
Where necessary to ensure product availability, maintain service quality, manage inventory, or administer promotional programs, Maison Marou may apply reasonable purchase limits per product, transaction, customer account, household, or other purchasing unit. Any such limitations will be disclosed before the customer completes the relevant order.
CONDITIONS RELATING TO PRODUCT AND SERVICE AVAILABILITY
The availability of products and services depends on inventory levels, operational capacity, and other commercial and technical factors applicable at the relevant time.
Maison Marou may temporarily suspend, restrict, delay, or discontinue the provision of products or services in the following circumstances:
- Products are out of stock or cannot be supplied while maintaining appropriate quality, storage, or handling standards;
- The Website, platform, or related systems are undergoing maintenance, upgrades, repairs, or technical remediation;
- Interruptions or failures occur in services provided by delivery partners, payment service providers, or other business partners;
- Natural disasters, epidemics, pandemics, fires, power outages, telecommunications failures, or other force majeure events occur;
- Suspension, restriction, or discontinuation is required by a competent governmental authority or applicable law.
Where the provision of goods or services is interrupted, restricted, delayed, or cannot be fulfilled, Maison Marou will make reasonable efforts to notify affected customers and provide appropriate assistance through the contact information associated with the relevant order.
