Rights and Obligations of The parties

Dakao shall have the right to:

Issue, amend, supplement and publish the General Terms and Conditions of Transaction, Purchase Policy, Payment Policy, Delivery Policy, Return and Exchange Policy, and other regulations applicable to the website.
Refuse, suspend or terminate the provision of services to users who violate applicable laws, breach the Terms and Conditions of Transaction, or show signs of conduct that may affect the operation, reputation or security of the website.
Apply necessary technical measures to safeguard system security, data and the legitimate rights and interests of customers.
Implement promotional programs and commercial incentives in accordance with applicable laws and fully disclose relevant information to customers before they place an order.
Request customers to provide the information necessary for order placement, payment, delivery of goods and complaint handling.

Dakao shall be responsible for:

Fully publishing the conditions of operation, terms and conditions of transaction, and applicable policies on the website.
Providing accurate and complete information about the enterprise, goods, prices, payment policy, delivery policy, return and exchange policy, warranty policy (if any), and other information as required by law.
Ensuring that the quality of goods provided is consistent with the information published.
Fully performing delivery, return, exchange, refund and other commitments to customers in accordance with the published policies.
Operating the website in a safe, stable and continuous manner within reasonable technical capabilities.
Applying necessary measures to protect trade secrets, personal information and customer data in accordance with applicable laws.
Receiving and handling customers’ feedback, requests and complaints in a public, transparent and timely manner.
Fully performing financial obligations to the State in accordance with applicable regulations.
Monitoring, preventing and stopping any use of the website for unlawful purposes.
Cooperating with competent state authorities in providing information and documents and handling violations in accordance with applicable laws.

Customers shall have the right to:

Be provided with complete and accurate information about goods, services, prices and transaction conditions before making a purchase decision.
Freely select goods, quantities, payment methods and suitable delivery methods.
Have their lawful rights and interests protected in accordance with the laws on consumer rights protection.
Have their personal information protected in accordance with applicable laws and the website’s Personal Data Protection Policy.
Submit requests, feedback and complaints relating to transactions on the website and have them reviewed and handled in accordance with applicable regulations.

Customers shall be responsible for:

Providing complete, truthful and accurate information necessary for order placement, payment and delivery of goods.
Making full and timely payment of the order value and any incurred fees (if applicable) as agreed.
Checking order information before confirming the transaction.
Complying with the transaction conditions, website operating regulations and relevant legal provisions.
Refraining from any fraudulent or impersonation acts, unauthorized interference with the system, dissemination of malicious code, or use of the website for unlawful purposes.
Cooperating with Dakao in the verification and handling of complaints, disputes or issues arising in connection with transactions.

All complaints arising in connection with transactions on the website shall be received and handled by Dakao in a spirit of goodwill and cooperation, with due regard to the protection of customers’ lawful rights and interests.
If the parties are unable to resolve a dispute through negotiation, such dispute shall be resolved in accordance with Vietnamese law by the competent state authority.